Improving Expectations Of Snow And Ice Management Services: Preventing Problems

MSU must ensure snow is cleared in time for morning classes during the winter for 49,000 students and 11,000 faculty and staff. Photo courtesy Phil Hardwood

By Phil Harwood, MBA

The snow business can be very unforgiving. Mistakes may result in slip-and-fall accidents, property damage, or damaged reputations. Getting a handle on capacity, cycle time, and client expectations will go a long way to prevent problems and the associated blame game. At the end of the day, and at the end of the season, everyone wants to be rated as excellent by both the customers and accountants.

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